Note: Hotel Offers are currently available to a limited number of hotels as a pilot. If you are interested in joining future product pilots, please contact your account manager or amteam@resortpass.com.
Hotels can now create offers on their products within the partner portal to highlight complimentary perks, either as limited time offers or as part of the standard offering. Read on to learn:
- How to create an add-on offer
- What do offers look like on ResortPass?
- How to check in a guest that has booked a product with an offer
- Frequently Asked Questions
How to Create an Add-on Offer in the Partner Portal
Permissions: Hotel Admin
Log into the Partner Portal.
- Navigate to the Offers tab on the lefthand side. Click “Create Offer”.
- Create an internal name for your offer, such as “OctoberFest”.
- Decide whether you would like to create an “Evergreen” offer or a “Limited Time” offer. An Evergreen offer will highlight an offer that’s always included in your product, whereas a Limited Time offer will have a booking window and visit window.
- Select the offer from the drop down menu, and specify the quantity or value of the offer.
- For Limited Time offers, select the Booking Window.
- Select the Visit Window.
- Add any blackout dates.
- Select the products that this applies toward.
- Agree to the Terms & Conditions.
- Click Create Offer.
What do offer tags look like on ResortPass?
Now, your offer tag will appear on the ResortPass site. Users will see that your property has offers from the search result page, the listing page, and in emails that aggregate hotel offers, bringing your property greater visibility.
Checking In A Guest
Under the Reservations tab, you will see all of your reservations that have booked offers have a tag icon next to the Total in the far right column.
Click in to the reservation to see the offer highlighted in yellow.
Make sure your guests receive their offer by training your front staff to check each reservation for add-ons.
Frequently Asked Questions
What add-on tags can I offer?
You can select from one the following options for tags:
- Bottle of Champagne
- Bottle of Prosecco
- Bottle of Wine
- Bucket of Beers
- Cocktail
- Food & Beverage All-Inclusive
- Food & Beverage Credit
- Glass of Champagne
- Glass of Prosecco
- Glass of Wine or Beer
- Complimentary Valet Parking
Can I create my own custom tag?
No, the pre-set tags are the only offers available.
How many offers can I run on a given product?
You may run one offer per product per day. For example, if you offer a complimentary glass of wine with your Day Pass Monday - Thursday, you cannot also offer Food & Beverage Credit on the Day Pass Monday - Thursday. However, you can create a different offer for Friday, Saturday, and Sunday.
Does the offer appear on the booking confirmation email?
Yes. Both your booking confirmation email and the customer’s confirmation email will indicate the offer that was included in their purchase.
Additionally, the customer’s booking in the Reservations tab will display all included offers.